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A firm reduces the delay to receive care


Alain Thériault

11 July 2019 09:30

Photo : Freepik

Medical Confidence provides to insurers in its support services to navigation in the health system that have allowed policyholders to access care in a much shorter time than the canadian average, and by the band to reduce the duration of disability in group insurance.

President of Medical Confidence, Angela Johnson revealed in the Journal of the assurance that its services have enabled its customers to reduce by an average of 74 days delays the recommendation until the first appointment, and 235 days, waiting times for treatment. On the side of disabilities, the service has helped reduce by an average of 6 months, she adds.

“Overall, our partnerships with employers and insurers have reduced the time totals by an average of 270 days of the recommendation of the treatment. “Ms. Johnson founded his company in 2009, and disappointed to see pilot projects the government intended to reduce the delays in the network of health does not lead to anything. “At this time, I realized that the changes wouldn’t be coming to the system, but rather users of the system. In 2019, this seems to be confirmed “, she commented.

In individual and in collective

Ms. Johnson said, to provide the services of Medical Confidentiality, among others, RBC Insurance, Sun Life and Manulife. The offer at Sun Life financial and Manulife aims of the group insurance. The RBC Insurance includes other products.

“We use the services of Medical Confidence for our group insurance long-term disability and for blocks of individual business. Our claimants, can take advantage of extra help to navigate the health system, ” said Cathy Preston, vice-president, individual markets and RBC Insurance.

Heavy burden

Employers and individuals suffer a burden of administration and paperwork, observes, for its part, Angela Johnson. “There is a limit to the costs that can support the insurers and the employers,” she says.

Ms. Johnson cites a report from the Fraser Institute published recently. “The Fraser Institute reported that Canadians are losing each year, $ 2.1 billion in wages, due to long delays for surgical treatment and medical. Canadian corporations, organizations and tax payers take the majority of these losses, ” she said.

Starting on the right foot

The CEO of Medical Confidentiality is able to reduce this burden by shortening the waiting time. How ? Among other things, choosing the right specialist. “We observed that most patients have access to a specialist through their family doctor. The result is that they lose precious time to see several specialists before finding the one that has the skills they are looking for, ” says Angela Johnson.

Ms. Johnson reveals mental health problems and musculoskeletal disorders each account for 30 % of the cases dealt with in the company. “Particularly in the case of musculoskeletal disorders, the delays may last up to four years, in some regions where there are few specialists. We verify the presence of a specialist in one area and find those that offer a waiting time to be optimal. We can also move a person who wishes and has the means to another region. “

The specialist does not receive sufficient information on the patient history from the physician who recommends his patient, ” adds Ms. Johnson. A patient can discover in his specialist that he would have had to have an x-ray or the blood test results before the meeting. Medical Confidentiality attaches as well to determine what tests are necessary before arriving at the appointment.

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