October 9, 2018 07:00
André Roy | Photo : Réjean Meloche
André Roy, president and CEO of PMT Roy, admits that it is not always easy to have a partner such as Intact Insurance to handle his business.
The insurer dragged a reputation of leadership during a time that he was hurt from some dealers. Things are placed in this context, ” says Mr. Roy.
“I sleep with someone much bigger than me. This is my co-shareholder, my primary insurer and my creditor. Sometimes, there are decisions that Intact makes that are not my business. “
He takes for example the decision that Intact has taken to increase, at the beginning of 2017, the rates for automobile insurance and home insurance, capitalizing on the fact that the competition would follow. This is not what happened, said Mr Roy.
“We have lost some customers, including some of long standing. It is the next difficult part of the relationship. The other side, Intact is obliged to deal with contractors who have their own ways and their head of pig. Many have strong personalities ! “
Mr. Roy relates that in the aftermath of the transaction Intact-AXA, Charles Brindamour, ceo of Intact, wanted to meet the brokers that had agreements with AXA. “He believed a lot of entrepreneurship, but also to the advantage of investing in brokerage firms. “
Mr. Roy also notes that Intact has Bélair, a direct insurer. He emphasizes that he has to do is look at the growth of the two to measure the advantage of dealing with contractors. “The insurer can not decide for the executive, through its leadership role in its region, but also with its employees. “
Mr. Roy said, however, deplore that there is more than one insurer in Quebec that can offer such partnerships to brokers. Before, they were four, he notes : Laurentian General (acquired by AXA), the Commerce Group (now ING, and then Intact), the Canadian Union and AXA. “No insurer is involved as Intact the fact at this time. “