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Canadians want care virtual, but the employer is not at the rendezvous


Alain Thériault

25 July 2019 13:30

Photo : Freepik

A report of Medisys Health Group reveals that two in three Canadians would use of virtual care if they were covered by their insurance. However, only 9 % of canadian employers offer them.

Among the Canadians most willing to access care virtual are 70 % of the people who live with a chronic disease, 69% of parents and caregivers and 67 % of milléniaux.

According to the report of the pan-canadian network of regional clinics private specialized in preventive care, many people are willing to make sacrifices in order to gain access to care virtual. One in three canadians would be willing to pay out of his pocket, and 71 % of Canadians are insured under a private insurance plan collectively give up willingly some of their current benefits.

Compress the file

According to the statistics advanced by Médisys, care virtual would also help relieve the public health network. According to its report, the care virtual could prevent 70 % of visits to the emergency department, without there being an impact on the quality of care. The report points out that 40 000 Canadians presenting to an emergency department each year ” just to renew their order “.

During this time, 20% of Canadians must wait at least seven days before a consultation with their doctor, and 61 % of doctors say they would not be able to offer emergency appointment. On their side, 68% of Canadians do not show up for their medical appointments, among other things because of the long expectations of the irritate.

Vicious circle, the Canadians who do not have a family physician are turning to clinical crowded or the emergency services to common issues. They are 4.5 million canadian residents in this situation, according to the report.

Benefits to employers

Based on the advice of experts in health technology, Médisys believes that health care virtual in the private plans is known to grow quickly, as they have done in the United States, where now nearly half of all workers have access to it.

Médisys also believes that the benefits are clear for employers. “The financial benefits related to health care virtual account for annual savings of thousands of dollars per employee, primarily due to a reduction in absenteeism,” states the report.

The report indicates that the employee absenteeism for health reasons leads to direct losses of revenue estimated at 16 billion dollars (G$) or more employers, each year. Each person takes from two to six days of leave per year for visits to the doctor. That figure doubles for those who have children. “Each visit of five minutes, requiring about two hours outside of the workplace “, he adds.

Return on investment

After analysis of the data collected from users of its service Medisys upon request, the firm of preventative health considers that a SME with 50 employees could save 18 000 $ 43 000 $ (the range maximum is reached when all the employees have a family), if it integrates the care virtual their group plan.

Medysis base its calculations on the following assumptions : 50 % of employees will use care services are virtual; the employees make on average of 7.5 visits per year, while a visit to the doctor requires an average of 3.5 hours; the average salary of employees is $65,000.

According to these assumptions, the addition of care services virtual would allow a medium-size company (200 employees) save up to

174 000 $ annually, while a large company (750 employees) can save up to 673 000 $ annually.

Encroachment on the end of the week

Absenteeism has a domino effect : many employees feel they must compensate for their absence by working evenings and weekends, the report said. This can greatly contribute to the appearance of problems arising from stress, adds Medisys.

“In addition, it is estimated that 60 % of absenteeism is stress-related and that the direct cost of stress to employers is approximately $ 600 per employee, or $ 3.5 million (M$) annually to a large employer typical “, one can read in the report.

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