17 September 2018 13:30
Photo : Freepik
Theinsurance Ombudsman of people reported a rise in complaints from 23.2 % for the fiscal year 2018-2018, said the agency in its annual report. It is a record of 2 636 complaints. Of all those received, 26 have resulted in an investigation, reports the Ombudsman.
The volumes of complaints have increased in Quebec, the Prairie provinces and British Columbia.
The areas of disability, life, and care of employee health and dental care together account for 85 % of all complaints relating to the products, according to the Ombudsman.
“Our members are more diligent to advise their consumers in respect of complaints relating to our services,” said Brigitte Kent, acting director general. It is nice to see that most of our referrals now come from our member companies, ” she added.
At its annual general meeting held on 13 September, the Ombudsman has presented two new members : Geoff Plant, former attorney general of British Columbia, and Louise Schiller, former senior advisor, rights and responsibilities of theConcordia University.
Expansion to the west
With the opening of its new office in Edmonton, the Ombudsman indicates that he now begins the second phase of its expansion in the West. The organization says the focus will be on raising consumer awareness of the canadian West to its services.