March 15, 2018 07:00
Johanne Lamanque | Photo : Réjean Meloche
A issue that grows Johanne Lamanque with insurers is that of succession. She doesn’t want the insurance industry to bear the brunt of a shortage of labour, as other industries are experiencing.
The insurers are aware of this issue, said that, in addition to overseeing the operations of the insurance Bureau of Canada (IBC) in Quebec and the Groupement des assureurs automobiles (GAA), is the president of the board of directors of the Coalition for the promotion of professions in the property and casualty insurance.
It is necessary to hire, given the many retirements, ” she said. This is an issue that insurers cannot avoid, she adds.
She gives the example of the GAA, which appeals to mathematicians within its teams, who are developing modules to respond directly to consumers who call the Group on the phone. The recruitment of such experts, however, is not easy. All the more that the skills are more varied.
“This scarcity has set in,” said Ms. Lamanque. She jumps to the eyes. It is difficult to recruit IT in this time in Montreal. It is a situation of full employment. It is even worse in Quebec city. “